Refund policy
Cancelling or refusal before delivery
If your order has already been shipped, we are unable to cancel it at that point. In such cases, you have the option to accept the delivery and follow the return procedure outlined below.
The right of canceling an order before delivery is not applicable to made-to-order, custom-made orders and is non-refundable. These are orders by which the customer chooses to add a logo or initials to the product, or makes use of our "Custom Made Service" and chooses their own color, design, and initials for the driving gloves.
If you refuse to accept the purchased item after our forwarder attempts delivery, OPINARI will charge you for the actual costs incurred for freight charges and return freight charges. It is important to note that additional charges such as storage fees, handling fees, and document fees may be imposed by your local government. These costs are solely your responsibility, and they will be deducted from the refund amount or may be billed separately to you, depending on the specific circumstances.
On the occasion you have ordered a custom-made product and are not available or have not given instructions to our forwarder to get the parcel delivered, OPINARI can not take the product back nor refund it, and will send out your order again against additional charges the moment it reaches our warehouse again.
Returning orders after delivery
You have the right to return the purchased products within 14 days, without giving any reason. This is the so-called cooling-off period. Made-on-order, customized, and Custom-made driving gloves are non-exchangeable and non-refundable due to limited resellability. These are orders by which the customer chooses to add a logo or initials to the product, or makes use of our "Custom Made Service" and chooses their own color, design, and initials for the driving gloves.
The right to return the product is meant to determine if the product is suitable and if you indeed want the product. It is permissible to try the product as far as necessary to verify whether or not you actually want the product, just like you would do in a retail space. Further use of the product, such as wearing the product in a public space or any other actual use, affects your right to return the product.
When you return a product that is damaged, has been washed, the labels have been removed, is incomplete, or a product contains other signs of wear that show the product was used more extensively than permitted, you are kept liable towards OPINARI for the total value of the product. All items should be returned in their original packaging. The boxes should be kept intact as they are considered part of the product.
How to Request a Return
To initiate a return, click the "Return Items" button inside your OPINARI account and follow the instructions provided. Please do not send products back until you have received our return authorization email and further return instructions. You can also notify us by email; please get in touch at customer@opinari-drivers.com.
The cooling-off period does not apply to made-to-order, customized, or custom-made products. If you have questions regarding a custom order, please contact us at customer@opinari-drivers.com.
If you choose to return the product(s) you are required to return this product as soon as possible, but no later than 14 days after receipt of all the products in your order to the address of OPINARI. You must prove that the product is returned on time, for example, through a proof of shipment. The risk and direct costs of the return shipment of the product to OPINARI are for your own account. In case we do not receive the product, we are in no way liable for the loss of the product. The burden of proof that a product is delivered to us is on you or the company used for shipping.
If you are located outside Europe (or the delivery address is outside Europe), you shall declare the returned product as "Returns and Repairs of Dutch Merchandise" on the customs declaration. Returned packages that do not have this statement on their customs declaration may not be successfully delivered to our warehouse and may incur additional fees, which are for your account.
Refund information
If you inform us that you wish to return your entire order, we shall refund to you the payment received, with the exception of any supplementary costs such as return costs, possible local duties, tax and/or handling charges. All reimbursements will be paid within 14 days from the date we received and accepted the returned product(s). We will reimburse you using the same method of payment that you used to make the original transaction, unless we arrange a different method with you. You will not be charged any cost for such repayments under any circumstances except for any possible differences resulting from exchange rates. Made-to-order, customized, and custom-made driving gloves are non-refundable due to limited resellability.